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Testimonials

Ableworld say that they understand that not all customers are the same and are all unique and I can't think of any mission statement more truthful. The attention to detail and customer based thinking shown by my Specialist Seating Consultant Louise Mason left me in no doubt that I had made the right choice with Ableworld as a provider for my new chair. Every detail and consequence was considered in every area. Louise saw my chair as it should be, not just a sale opportunity or a piece of equipment but as an extension of myself and something that meets my needs and desire for a more independent lifestyle. Yes it took time and honestly doesn't come cheap, but given that independence is what everyone deserves, disabled or not I would recommend Ableworld with full confidence to anyone with mobility needs who wants a service that is truly tailored to them. You won't regret it I know I do not!

Thanks to Louise and the Ableworld team.

Ed Percival

 

I would like to say thank you for my recent visit to your store on Portrack Lane in Stockton On Tees. I was assisted by Lee on cutlery I was enquiring about for my mother who suffers from bad
arthritis and also dementia. He was smartly dressed, professional and polite and had extensive knowledge of my mother’s condition which was fantastic and also shows that your staff are well
trained. It was a pleasure being in your shop. He is a credit to your company. Please pass on my appreciation.

A Blakiston

A huge thank you to AbleworldUK staff at Llandudno store yesterday. Fab selection of essential items and friendly, expert staff. Saved the day! 

Deb Ramsdale (on Facebook)


On Sunday 4th September, I had a good experience at your shop in Saltney. My mother-in-law has had a fall, which was blamed in part on her slippers. As a result of the fall,
she is currently not mobile, and was unable to visit the store personally. A little cheekily, I asked the Shop Manager if I could take away several pairs of new slippers on
the basis that I would bring back some (or all) of them if they did not find favour. Obviously I was prepared to pay, and to receive a refund for those that I brought back. Your man
could not have been more helpful, and everything happened as requested. My mother-in-law even liked one of the pairs, so she’s happy, I’m happy, and you got a sale!!
In addition – I and she will be saying nothing but good things about Ableworld in Saltney.
Please thank the gentleman concerned. His attitude was a breath of fresh air."Just like to say the service l had at rhyl store was excellent very helpful and polite thank you very much"

Dot Low, Ableworld Rhyl

 

"Hi
Just wanted to say a BIG thank you to the staff at your Hanley branch, especially Dawn and Matt and Darren. I’ve only had dealings with these three Staff Members so far, but I’m sure the othersare just as good.
I can’t think of ANYWHERE else where I’ve received such good honest service and advice. Nothing is too much trouble and they are always friendly and helpful. More shops ought to take a leaf out of their book, they make it a pleasure to visit, and when you are happy in a shop, you tend to spend more money! All the best guys and thanks again for everything"


Phil, Ableworld Hanley

 

"Dear Sir/Madame

I am writing to praise your store manager Jacqueline Goodfellow in Darlington. My parents and I visited the store today and spoke to her regarding possibly buying a wheelchair for my mum. In what is quite a daunting and rather upsetting situation for us, she was very patient, kind, caring and very considerate. We were not sure what to do for the best, Jacqueline was going to do some research for us and phone me later in the day. Literally 10 minutes later she rang with all the information and we went back to the store to purchase the wheelchair she recommended. I would have no problem visiting the store again, and asking for her advice, she is super approachable and just lovely. Please pass on my special thanks to Jacqueline, I wish her the very best, she is a credit and wonderful asset to your business, she really is.

Best wishes

Anne Hall" Ableworld Darlington

 

"Dear Sir, 

I am writing to commend the assistance and customer service given by your staff, I was given a home demonstration and advice by Shaun Garbutt. The stairlift was fitted by Ian Benson, his work was neat and tidy and he gave a full demonstration and offered good advice. Also the girls instore who dealt with the paperwork.

As a disabled customer that is the service that I look for.

Yours Faithfully,

C Mitchell" Ableworld Stockton

 

"My wife and myself would like to congratulate the Inverness Ableworld Manager and staff for outstanding care and courtesy shown to us every time we visit the store, they go out of their way to assist us and their knowledge of disabled products is second to none. In short, excellent staff and excellent customer care, will continue to visit the store as we have gotten to know the Manager very well, just sorry Jack had to give it up, he was a very nice and easy to talk to guy, he will be missed, but we are more than convinced Rachel will manage the store very very well,

Your sincerely

Sandy and Gladys Simpson." Ableworld Inverness

 

"To Diane

Thank you so much for all your help and the help of your staff. The stool is exactly what I wanted and the service I got from you is very rare these days. 

Many Thanks

Margaret Wych" Ableworld Stockton

 

"Dear Sir/ Madam,

The lady who served us could not have been more helpful. The service and advice was really wonderful. The lady was Leanne and we feel your company is lucky to have her as an asset. 

Yours faithfully

Alan and Jil Peterson" Ableworld Cardiff

 

"Dear Sir,

I am writing to congratulate your staff at your Inverness store. I could not beleive the kindness and expertise that i was given while buying a hospital bed/ mattress etc. In particular Rachael Buckett who was so helpful. Please would you be so kind as to pass on my thanks and congratulations.

Thank you" 

Nigel. E. Stanton, Ableworld Inverness

 

"Just wanted to write to compliment your staff at your Inverness outlet. I called today with my elderly mother to see whether you could repair her tripod stroller. We were met at the door by a male member of staff who recognised that my mother was making slow progress. He asked how he could help and on realising it was only a minor adjustment, invited her to take a seat. Within 2 minutes he had returned with the faulty item. He then refused payment but invited us to put a donation into your charity box if we wanted, which we did. This was excellent service and a credit to your Company.

Many thanks"

John Robertson, Ableworld Inverness

 

 

"Thanks for the fabulous service as always :)"

Mrs Holloway, Ableworld Specialist Department

 

“Dear Sir,

I am writing to commend the assistance and customer service given by Sheila when I made several purchases last Saturday. She took the time to discuss my requirements, gave product demonstrations and helped me to decide to purchase a wheel chair for myself, she also helped to place it in my car boot. As a disabled customer that is the service that I look for.

Yours Faithfully,

C MitchellAbleworld Stockton Branch

 

"Praise for the Hanley shop, lovely to go in there the staff are so friendly they become almost like friends, we've gone to the Hanley shop for a number of years, only had trouble with one scooter that I bought but the head office had it back and made it perfect, what was wrong with scooter wasn't the shops fault, didn't cost us a penny, I've had great service from them over the years"

J L Ridgway, Ableworld Hanley store

 

“Ableworld give 100% service,I highly recommend them,I went to another mobility shop before Ableworld and the service was very poor more about their profits than care for their customers”

Julie Lenane-hughes, Ableworld Inverness Store

 

“I cannot fault the service and experience she offered in your store from start to finish. We did not feel rushed and did not feel obligated to buy anything (although we will). She explained everything and why she was recommending certain things rather than just letting us choose ourselves. She allowed my wife to test drive the scooters safely and again explained everything. I am an NVQ assessor in retail and management for my job and believe me when I say that I am not easily impressed but I was blown away in your store. Keep up the good work and we will be back again soon to kit out the bathroom!”

Katie Thornton, Ableworld Chester Store

 

"My elderly mother has asked me to contact yourselves to express her gratitude and heartfelt thanks after James from your Bridgend store came to fit her stair lift. It is proving to be a difficult time for mum as she is slowly losing her independence and confidence. After we visited the Bridgend store with a view to purchasing only a walking aid, we were approached by James. He took the time to listen to mum and advised her on what would be best to meet her needs. I mentioned the possibility of having a stair lift as mum had taken a nasty fall downstairs the previous weekend. He took us over to the display model and encouraged mum to try it out. She was very nervous but he immediately made her feel at ease. Mum agreed to have one and James called out the same day to measure up and have a look at the stair case. He knew we wanted it fitted as soon as possible and personally came out to fit it on the Friday (8th April 2016). He fitted it and talked mum through everything in a clear and concise way. When it came to her trying it out, James could sense that mum was getting anxious. As she made her way up he walked in front of her on each step. She as indeed we are very grateful with the service he provided and feel that he needs some sort of recognition for the care and time he took with mum.
We cannot thank him and Ableworld enough.
Yours thankfully,"

Helen Crowley on behalf of my mother Eileen Edmunds 

 

“Thank you very much for such excellent service. Prompt delivery and such a caring pair to help me to get the chair just right. I really appreciate it!”

Mrs Handley, Ableworld Llandudno Store

 

“Yesterday we purchased a Drive ultra lightweight aluminium wheelchair, a Rascal Veo Scooter and a Drive walking stick from your Stoke branch. We wish to congratulate Ableworld on the range of products and the high quality of service we received.

The sales assistant, DAWN, was professional, efficient, knowledgeable and very pleasant in the service and care she showed us. Despite Having demonstrated the products, we requested a further home demonstration of the mobility scooter. Dawn visited us and was able to ensure that we were able to use the products. Her manner and explanation were clear and effective. My wife and I wish to record our satisfaction for her personal attention”

Kath and John Lee

 

Please feel free to contact us with your own comments.