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Ableworld Coronavirus Updates

Coronavirus Update

As a caring business, we pride ourselves on being there for our customers daily, with help and advice. Coronavirus has given us some additional challenges but we are really pleased we have been able to continue supporting customers and our National Health Service during an extremely difficult time and continue to do so on a daily basis.

Latest update: Following the change in Government guidelines announced 4th January, all of our Ableworld stores will remain OPEN as an essential retailer. All of our retail staff in store, engineers and drivers will be following social distancing and cleanliness guidelines by wearing face coverings (unless they have a personal reason for exemption).

Our main aim is to help customers remain independent and as an ethical mobility retailer our customers safety is always our top priority.  We have, therefore put steps in place to enable us to continue to support vulnerable people within our communities to ensure we keep everyone safe, and you can continue to get the same great service from any Ableworld store. 

Covid Secure five steps to safer working

These include:

  • All shops are being disinfected on a daily basis by our teams. This includes high touch points such as handles, products, counter tops, card machines and other shop fittings.
  • We are practicing Social Distancing in all stores and are asking customers to adhere to these guidelines. We have reminders around the store.
  • All staff are following strict self-hygiene routines including regular hand washing and use of hand sanitiser regularly throughout the day
  • We have hand sanitiser available on entry to our stores and at various points around the shop, and encourage customers to use it.
  • We are displaying our COVID Secure 5 steps to safer working posters in all shop windows
  • Any member of staff, or family member showing any symptoms of COVID-19 are being asked to self-isolate.
  • Our delivery drivers are sanitising their vehicles daily and using hand sanitiser before and after any delivery.
  • Drivers and engineers are provided with face masks, gloves and coveralls.
  • Our Risk assessments are being updated to include Coronavirus advice and they can be found here for Shops, Delivery Drivers/Engineers and Head Office Staff. 
  • We are monitoring Government advice which is changing regularly and ensuring we do everything to keep our customers and staff safe, so these steps may change to ensure we comply with all regulations.

We are doing everything possible to ensure we protect everyone, however, if you are still worried we understand. Please don’t hesitate to call your local store with any questions and we will endeavour to help you.

We are still offering our free home demonstration service so if you would prefer we come to you please call your local store to arrange. Our staff are provided with all relevant PPE to ensure we keep you safe if we need to come to your home.

Our stores are now back to regular store Opening Hours. You can click on our store locator page to check your local store: Store Locator page

Our stores are providing free home delivery to customers, with further details about this on our Free Home Deliveries page

We are still taking Home delivery orders via our website, however due to a slight delay with our Delivery Courier, some orders may be delayed slightly. We endeavour to complete orders as quickly as possible, and will keep you updated if there is a significant delay. 

We hope you stay safe and well, and look forward to seeing you soon.


Our latest Coronavirus Updates

Our stores and services are fully OPEN as we are providing essential products and services to our customers.

Many customers rely on our products and services, so we are available to help.

If you or a loved one need any help please call your nearest store and we will do everything we can to help. Stay safe.

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