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Frequently asked questions

How do I buy goods?

Once on our website you can choose your product from the Shop by Department dropdown list and from there browse through the products. Once you find your desired product click on 'Add to Basket' or 'Reserve for Click & Collect', which will add the product to your shopping basket. From there you can either Continue Shopping, remove something from your basket by clicking remove at the 'Checkout', or pay for your goods by clicking on 'Checkout'.

How do I pay for goods?

After reaching the Checkout you must enter your billing address, delivery address and telephone number or simply log in if you are an existing customer. Once you have confirmed that your details are correct you will be taken to the secure server area where you must enter your Paypal account details, or your credit or debit card details. Once fully completed, click 'Continue'.

How do I know Ableworld has received my order?

When your order has been received by ableworld.co.uk we will send you an e-mail confirming your order and quoting an order number.

Can I cancel my order?

If you wish to cancel your order you should phone the Shrewsbury Store on (01743 369427) as soon as possible. Because of the efficiency of our order despatch system your order may already have left our store. If this is the case, wait until your order has been delivered before returning unwanted items.

Why do you use registration?

Ableworld has a registration process which you voluntarily sign up to, in order to buy goods on-line and to allow you to register as VAT exempt. During the registration process we ask for your name, address, telephone number, email address and your VAT status. Also to make sure that nobody else can access your account using your name or identity, we ask that you create a username (this can be your email address) with a password.

What happens if my order can't be completely fulfilled?

If an order is not fulfilled within a period of five days, we will contact you by e-mail and/or telephone, setting out the reasons why the order cannot be fulfilled and if applicable, the revised date upon which it is expected that the order can be fulfilled. You can then instruct us to either despatch a part order or delay despatch until the whole order can be fulfilled.

Does Ableworld ever share information with other parties?

Ableworld does not and will not share your personal information with any outside parties for marketing purposes.

How secure is ableworld.co.uk?

All online transaction on this website are handled by PayPal, who, working with some of the best known high street banks, provide Ableworld with secure online card transaction processing facilities. For more information about PayPal, visit their website at paypal.com.

Ableworld has security measures in place to protect the loss, misuse and alteration of the information under our control. For maximum security we use a secure server that encrypts all your ordering information including your name and address. This information is not accessible to the Internet. Transactional information provided for Credit Card payments is not kept by ableworld.co.uk

How do I unsubscribe?

If you do not wish to receive information from Ableworld about our promotional offers please email [email protected]

What if I have a complaint?

If you are not happy with any aspect of the service you received from Ableworld, in the first instance you should contact Shrewsbury store on 01743 369427 or [email protected]. If they cannot resolve your complaint to your satisfaction and you wish to raise the issue with Head Office you can do so by, email to [email protected] or by writing to: Customer Liaison Director, Ableworld, Stapeley Technology Park, London Road, Stapeley, Cheshire, CW5 7JW.

If after exhausting these steps you are still not happy with the outcome of your complaint you can seek an alternative dispute resolution, which may be in the form of mediation, adjudication or arbitration, through CEDAB or Which Trusted Traders.

CEDAB can be contacted via http://www.cedonline.org.uk/.

As a Which? Trusted trader you can use the Dispute Resolution Ombudsman for dispute resolution. Please contact Which? Trusted Traders in the first instance on 0117 981 2929.