Frequently asked questions

How do I buy goods?

Once on our website you can choose your product from the Shop by Department dropdown list and from there browse through the products. Once you find your desired product, simply click on 'Add to Basket' or 'Collect', which will add the product to your shopping basket. From your Shopping Basket you are able to 'Edit Basket/Checkout' to continue further or edit your purchase. 

How do I pay for goods?

After reaching the Checkout you must enter your billing address, delivery address and telephone number, or be asked to log in if you are an existing customer. Once you have confirmed that your details are correct you will be taken to the secure server area where you are able to enter your credit or debit card details. Once fully completed, click 'Continue'. You will then be shown our Order Completion screen if the payment has successfully worked. 

How do I know Ableworld has received my order?

When your order has been received by us, you will receive an e-mail from [email protected] confirming your order and quoting an order number. Please ensure you check your Junk/Spam folder, particularly if this is your first order with us. If you have still not received a confirmation email then call our Nantwich team on 01270 626971.

Can I cancel my order?

If you wish to cancel your order you should phone our Nantwich Store on 01270 626971 ASAP after order completion. Because of the efficiency of our order despatch system your order may already have left our store. If this is the case, wait until your order has been delivered before returning unwanted items.

Why do you use registration?

Ableworld has a registration process which you voluntarily sign up to, in order to buy goods on-line and to allow you to register as VAT exempt. During the registration process we ask for your name, address, telephone number, email address and your VAT status. Also to make sure that nobody else can access your account using your name or identity, we ask that you create a password.

What happens if my order can't be completely fulfilled?

If we expect that an order cannot be fulfilled within a period of five days, we will contact you by e-mail and/or telephone, setting out the reasons why the order cannot be fulfilled and if applicable, give the revised date upon which it is expected that the order can be fulfilled. You can then instruct us to either despatch a part order or delay despatch until the whole order can be fulfilled.

How secure is ableworld.co.uk?

All online transaction on this website are handled by Worldpay who, working with some of the best known high street banks, provide Ableworld with secure online card transaction processing facilities. For more information about their processes, visit Worldpay. 

Ableworld has security measures in place to protect the loss, misuse and alteration of the information under our control. For maximum security we use a secure server that encrypts all your ordering information including your name and address. This information is not accessible to the Internet. Transactional information provided for Credit Card payments is not kept by ableworld.co.uk

How do I unsubscribe?

If you do not wish to receive information from Ableworld about our promotional offers please email [email protected] 

What if I have a complaint?

If you are not happy with any aspect of the service you received from Ableworld, please use the contact details beneath:

If the complaint is in regards to an Online Order only, then please contact Nantwich store on 01270 626971 or [email protected].

If the complaint is in regards to Click & Collect, a product, or any other matter then please contact Ableworld Head Office at [email protected] or by writing to: Customer Liaison Director, Ableworld, Stapeley Technology Park, London Road, Stapeley, Cheshire, CW5 7JW.

If after exhausting these steps you are still not happy with the outcome of your complaint you can seek an alternative dispute resolution, which may be in the form of mediation, adjudication or arbitration, through CERA or Which Trusted Traders.

CERA can be contacted via http://www.ceracommunityequipment.org/ 

As a Which? Trusted trader you can use the Dispute Resolution Ombudsman for dispute resolution. Please contact Which? Trusted Traders in the first instance on 0117 456 6031.