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Ableworld Ethical Selling Policy

This entry was posted in General July 20, 2018

 After more calls have been made for tighter Mobility Scooter laws to prevent ‘unfit users’ from purchasing equipment without being assessed, here at Ableworld we want to reassure our customers that we will be continuing to trade as an ethical mobility retailer as we have always done since we were founded in 2000. 

At a time when many Mobility Retailers have given in and sold scooters online with no checks, here at Ableworld we strongly believe that before purchasing some items of mobility equipment, customers should be correctly assessed and advised which product fits their needs best. 

Michelle Mossford, Senior Marketing Manager stated ‘The wrong product sold over the internet or in-store without a proper assessment could lead to added complications to a person’s condition. For this reason some of our products are only available for purchase after an assessment has been made either in the home or in one of our stores.  This can sometimes mean we lose out to ‘less responsible’ Competitors who have no concerns selling over the internet or without a thorough assessment’.

The products that we insist must have an assessment prior to purchase include Riser Recliner Chairs, Scooters, Powerchairs and Wheelchairs.

If you would like an assessment in your home, please contact your nearest Ableworld store for more information or alternatively please visit your local store, where our trained advisors will be happy to help you.

At Ableworld not only do we run regular Scooter Proficiency sessions aimed at keeping our customers safe, but we also produce a free Highway Code for Mobility Scooters and Users. This free guide covers everything you need to know in order to stay safe whilst using a mobility scooter, and to keep other road users and pedestrians safe. It also includes the DVLA registration process, advice on insurance and guidance on how to use your scooter safely.

Pick up your free, easy to use, and illustrated Highway Code today from your local Ableworld Store.

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Advice against Doorstep callers

This entry was posted in General July 16, 2018

At Ableworld we pride ourselves on being an ethical trader that will never pressure sell our mobility items, and if we feel that a product should have an assessment then we will not sell these items before we have discussed and demonstrated the product in person.

Our Ableworld staff will never knock on your door to sell our products or services, nor will we pressure sell over the telephone, as we know this is an unethical way to do business. There is, however, many companies that do work like this, and in turn manage to upturn large sums of cash. Doorstep callers are persuasive in the way they can get you to open your door to them, however this can immediately put you in danger of a potential scam.

While there are legitimate tradespeople and officials, it is wise to be alert when answering your door. Doorstep scammers can be persuasive or pushy, but also polite or friendly, and it can be easy to fall victim. It is especially important to be vigilant and mindful if you live on your own.

At Ableworld we know how upsetting it can be to be faced with a Doorstep caller, therefore below are some useful tips to guard against them:

  • If you open the door and are in doubt about the caller, keep them out. If they are genuine they will contact you by other means, such as by letter.
  • Have a door security chain installed onto your door, and make sure it is attached when you open the door. This way you can view the caller and still speak, but you are ensuring that they cannot come any further.
  • Always ask and check the identification of the caller by phoning their employer. Do not use the phone number they supply, but keep a list of key contact numbers near your phone so you can check out if they are a legitimate caller.
  • Never agree to callers who say “we are only in the area today”. Do not let anyone carry out work on your house until you get a second opinion. If you take their details, you can be the one who then decides if and when the work gets done.
  • Never keep large sums of money in the house and keep purses out of sight, not near the door.
  • Never give out any of your details or signature. Some scammers ask you to complete a survey so they can get hold of your personal details, or use it to persuade you to buy something from them.
  • Call a friend, neighbour or relative about any scams you become aware of. Contact a local relative or nominated neighbour who can help verify a cold caller.
  • Report scams or suspected scams to Action Fraud: 0300 123 2040. If you think someone is a rogue trader call 101, or to report a distraction burglar or rogue trader that has taken your money and is still in the area, call 999.

Remember you always have the right to ask all unwanted callers to go away and not return.

At Ableworld we genuinely care about the safety wellbeing of our customers, and therefore if you are concerned about a local mobility doorstep caller, please contact your local Ableworld store where we will be able to assist you further.

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