Ableworld are pleased to have offered Random Acts of Kindness to unsuspecting Customers
This entry was posted in General February 22, 2018 Ableworld are pleased to have offered Random Acts of Kindness to unsuspecting Customers
Over the past few weeks at Ableworld we have been surprising some of our lovely customers with unexpected gestures, to tie in with Random Acts of Kindness day on Saturday 17th February. Across the UK we planned a variety of organised surprises, and also praised the everyday assistance that we give to our customers daily. Customer service is fundamental to our aim at Ableworld, which is to provide caring solutions for our customers, enabling them to enjoy greater independence and more comfortable and active lives. We do this by providing quality products and services at value for money prices. The random gestures we have made recently also reflect the caring solutions that we aim to fulfil on a day to day basis. We wanted to share some of our Random Acts of Kindness, and congratulate our loyal customers from the bottom of our hearts.
Mr Rowlands from Wrexham
Store Manager Bev from our Wrexham store was adamant she wanted to surprise Mr Rowlands, a highly loyal customer who has been shopping at the Wrexham store since 2005. Over the years Mr Rowlands has always supported Ableworld at events and even took leaflets round town on his scooter to help promote an event we held in Wrexham store. Bev and Mark, one of our engineers, visited Mr Rowlands to present him with a Free Scooter Service.
Mrs Jackson from Crewe
Mrs Jackson from Crewe was extremely surprised when Tina, Crewe Store Manager, arrived at her door last week. Mrs Jackson is a valued customer at our Crewe store and often attends events we have been at in the area. As a kind gesture Tina presented Mrs Jackson with a free scooter service, which was carried out by Trevor one of our engineers. Mrs Jackson was really grateful and couldn’t believe that we were giving her the service for free.
Mrs Melaney from Bournemouth
In our Bournemouth Store Niki nominated Mrs Melaney for a Random act of Kindness as she is a repeatedly valued customer in store. Niki visited Mrs Melaney at her home to present her a lovely bouquet of flowers and a heart-felt Thank you from everyone in store. Mrs Melaney was in total shock and was overjoyed by the gesture.
Lady given a helping hand, in Hanley
A normal day of mobility equipment deliveries turned into a Random Act of Kindness for Darren and Mike as they went above and beyond to help an elderly lady near Hanley last week. The lady was walking home with her walker and her shopping when she slipped and fell on the pavement. Luckily Darren, our Hanley Store Manager and Mike, one of our friendly drivers, were driving between jobs when they spotted her struggling, they stopped the van to help her back on her feet and even carried her shopping home for her. Unfortunately the lady is not yet a customer of ours and hasn’t provided her name but she called into our Head Office to pass on her thanks to the kind gentleman who stopped to help she said she “Wouldn’t have known what to do if Mike and Darren were not there to help.” It was our pleasure to be able to help.
Mr Owens from Oswestry
Mike from our Oswestry store surprised one of our regular customers, Mr Owens, with a bunch of flowers for him and his wife. Mr Owens commented "Lovely store, very obliging staff, always have a laugh and joke, my partner will appreciate the flowers lots".
Mrs Guy from Northwich
Thomas, one of our Stairlift Engineers, has visited Mrs Guy in Northwich on a few occasions over the past few years. Mrs Guy always has a service on both her stairlift and scooter from Ableworld every year and is always so pleasant when she calls in our Northwich store. Thomas wanted to surprise Mrs Guy for being such a loyal customer with us, since 2005, so he called in with a lovely bouquet of flowers, to say Thank you.
A helping hand for Shopmobility
Our Head Office teams were also eager to help with a Random Act of Kindness, and gave Shopmobility in Wrexham a total surprise. The Shopmobility service in Wrexham is run by AVOW, Association of Voluntary Organisations in Wrexham. They operate a fleet of manual and electrically powered wheelchairs and scooters for use by anyone with mobility problems. After we heard sad news about their Scooter tiller covers going missing recently we knew we could be of assistance. During the Kindness week we kindly donated ten tiller covers to Shopmobility, hoping that the scooters and users will benefit greatly from. We received a lovely message back on Facebook from them: “A massive thank you to Ableworld for your donation. Our customers and our scooters will benefit greatly from your kindness".
Our Reading store were also able to surprise one of our loyal customers with a box of chocolates. The gentleman was very grateful and didn’t expect such a lovely surprise on a Friday afternoon!
As always at Ableworld we get lots of stories like these sent to us every week as we thrive off making every customer experience with us special. We highly appreciate all the feedback we get from each store and we love sharing our customer’s experiences with you all.
If you would like to leave us some feedback about your experience with Ableworld please feel free to email us: [email protected]
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Ableworld Reach New Heights with First TV Advert in Stockport
This entry was posted in General February 14, 2018Ableworld are proud to announce that we have undertaken our first TV advert which goes live in the Stockport, Greater Manchester area today!
Ableworld has continued to expand since it was founded in 2001 and we now have 34 stores across the UK to ensure we can help as many customers as possible to find the right mobility aids so they can maintain their independence. We put our customers at the heart of everything we do and are really pleased that our first TV advert can show more customers that not only do we care about each and every customer, we can also provide free advice and mobility aids at value for money prices.
Ableworld are proud to be recognised as an ethical trader, endorsed by Which Trusted Traders, to give our customers the confidence that we are here to help. We provide a wide range of mobility aids with the aim of helping our customers maintain their independence. We do not pressure sell to our customers and are available to offer free advice about all of our mobility aids to ensure you can make an informed decision that is right for you.
Michelle Mossford, Senior Marketing Manager said “We are really pleased with the advert, which has allowed Ableworld to take our marketing activity to a whole new level. We have been fully supported by a TV production company and Digital Marketing Agency in creating our first advert for Sky TV.”
The advert is targeted to customers in Stockport, as we have a local store at 315 Buxton Road, Stockport, SK2 7NL. Our store team consisting of Carol, Kay and Jake are all very excited to greet any new customers who see the advert. The advert features prices from our Winter Sale which is Now On in Stockport store and finishes 25th March 2018.
If you have any questions about any of the mobility equipment or services we can provide please call us on Freephone 0800 470 1587
