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Website Terms and Conditions

This page states the terms and conditions under which you may use our Site. The Site is owned and operated by Ableworld (UK) Limited, a company registered in England with company registration number 4048285 ("Ableworld"). VAT Registration No. 741777510.  Head Office address, Stapeley Technology Park, London Road, Stapeley, Nantwich, CW5 7JW.   Please read these terms and conditions carefully. Your use of this Site constitutes acceptance of these terms and conditions. If you do not accept the terms and conditions, then you may not use the Site. Ableworld may revise these terms and conditions at any time by updating this posting. Any changes in these terms and conditions will be effective immediately when they are posted on the Site. We reserve the right at our discretion to change, modify, add or remove portions of these terms and conditions at any time. You should visit this page periodically to review the terms and conditions, because they are binding on you.

Your Use of the Site

Ableworld authorises you to view and download a single copy of the Material (as defined below) on the Site solely for your own personal, non-commercial use. The use of the Site and the Material is entirely at your own risk. Changes are periodically made to the Site and may be made at any time.

The contents of the Site, such as text, graphics, images, photographs, code and other material ("Material") are protected by copyright, trade mark and other proprietary notices contained in the original Material on any copy you make of the Material. You may not reproduce, display, publicly perform distribute, sell or modify the Material or otherwise use the Material in any way for any public or commercial purpose or otherwise in breach of these terms and conditions. In particular, the use of the Material on any other web site or in a networked computer environment for any purpose is prohibited. All trademarks, service marks, and trade names are the property of Ableworld or its suppliers.

The material may contain inaccuracies or typographical errors. Ableworld makes no representations about the accuracy, reliability, completeness or timeliness or the Material or about the results to be obtained from using the Site or the Material. In particular, while Ableworld makes every effort to ensure that the colour options available on the Site are representative, due to colour restraints on the web, these colours may vary depending on the browser, hardware platform and resolution of your monitor.

If you violate any of these Terms, your permission to use the Material automatically terminates and you agree to destroy immediately any copies you have made of the Material.

Ableworld's Liability 

The following provisions set out Ableworld's entire liability (including any liability for the acts and omissions of its employees, agents or sub-contractors) to you in respect of (I) any breach of the contractual obligations arising under this Agreement and (ii) any representations, statements or tortuous act or omission (including negligence) arising under or in connection with this Agreement ("Event of Default"). This Agreement does not prejudice the Statutory Rights which you may enjoy if you are dealing as a consumer within the meaning of English Law.

Ableworld shall have no liability to you in respect of any Event of Default unless you shall have served notice of the same upon Ableworld as soon as reasonably practicable after the date on which you became aware of the circumstances giving rise to an Event of Default or the date when you ought reasonably to have become so aware. Ableworld shall have 30 days from the date of such notice in which to remedy an Event of Default hereunder.

Ableworld shall not be liable, and shall not otherwise be deemed to be in breach of this Agreement, for any failure to perform (or delay in performing) any of its obligations hereunder caused by circumstances beyond its reasonable control.

Ableworld does not warrant that the Site will operate error-free or that the Site and its servers are free of computer viruses and other harmful elements. If your use of the Site or the Material results in the need for servicing or replacing equipment or data, Ableworld is not responsible for those costs.

The Site and Material are provided on an "as is" basis without any warranties of any kind. Ableworld and its suppliers, to the fullest extent permitted by law, disclaim all conditions and warranties expressed or implied, including any terms as to merchantability of the Material by you will not infringe third party rights.

Disclaimer of Consequential Damages

In no event shall Ableworld, its suppliers, or any third parties mentioned on the Site be liable for any damages whatsoever (including, without limitation, incidental, special and consequential damages, lost profits, lost goodwill or damages resulting from lost data or business interruption) resulting from the use or inability to use the Site or arising from the use, repair, service or maintenance of any equipment, whether based on statute, contract, tort, or any other legal cause, and whether or not Ableworld is advised of the possibility of such damages.

Your Obligations

You agree:

  • That any information provided by you will be true, accurate, current and complete
  • And confirm that you are the authorised holder of any credit/debit card you may use on the Site; and
  • To be available for delivery and to take delivery of any products ordered by you from the Site.

Product Description

Each product is sold subject to its individual product description that may set out additional specific terms and conditions related to that product, including without limitation terms and conditions concerning estimated delivery time. Please note products may vary from the picture illustrated depending on availability. 

Placing Your Order with Ableworld

Any order made by you shall be deemed to constitute an offer to purchase. No contract shall exist between you and Ableworld for the sale by it to you of any product unless and until Ableworld accepts your order by email. That acceptance shall be deemed complete and shall be deemed to be effectively communicated to you at the time Ableworld sends the email to you (whether or not you receive that email). Any such contract will be deemed to have been concluded in England and will be interpreted, construed and enforced in accordance with English Law.

While every effort is made to ensure the availability of products and to fulfil all orders, Ableworld cannot guarantee the availability of any product displayed on the site. Ableworld reserves the right to discontinue the sale of any goods or services listed on the site at any time without notice. Promotional offers at Ableworld's retail outlets may not always be available on the Site and promotional offers listed on the site may not always be available at Ableworld's retail outlets. Ableworld cannot confirm the price or availability of a product until your order is received. Our goal is to maintain a completely accurate Site. In the event that price or other errors are discovered, we will promptly correct them and the amended provision will apply. Ableworld reserves the right to change or amend prices or promotional offers at any time without notice.

Prices & Payment

Prices are displayed in £ sterling and are valid in the UK only. Prices are inclusive of VAT at the current rate unless you are a VAT exempt customer of Ableworld. Prices do not include delivery charges. These will be notified to you and applied after you place your order. Any orders in excess of £100 shall not incur a delivery charge. Promotional prices (where the previous price is struck through) indicate that these prices were listed at the original price for at least 28 days within the previous 6 months.

Ableworld accepts payment by  VISA, MASTERCARD, SWITCH and most other credit/debit cards. We DO NOT accept payment in Euros. Ableworld uses NATWEST Streamline to securely transmit your credit card information. Ableworld does not store Credit Card details nore do we share customer details with any 3rd parties.

If paying by direct debit, please note that Ableworld UK Ltd has appointed the BACS Approved Direct Debit Bureau, Eazy Collect Services Limited (, to collect your payments.  Ableworld UK Ltd will be shown on your bank statement for these direct debit payments.

Despite everyone's best efforts, you may rarely encounter a mispriced item at Therefore we verify prices as part of our shopping process.

If a products correct price is lower than the stated price, we will charge the lower amount and ship you the product

If a products correct price is higher than the stated price, we will contact you for instructions before shipping. If you decide not to purchase the product at the correct price, no charge will be incurred.


We will make every effort to ensure that all orders are fulfilled. However, we cannot guarantee the availability of all products. In the event of a product not being available, a member of Ableworld staff will contact you.


Ableworld will endeavour to have your product delivered within five working days from receipt of payment. Orders will normally be dispatched at 5pm each working day. Our staff prior to dispatch physically checks all goods. We regret that at present we cannot deliver on Bank Holidays. We are unable to accept orders for delivery internationally, or from outside mainland UK, including the Highlands and Northern Ireland.


If you decide that the product is not for you then the 'unwanted' product must be returned to Ableworld in its original condition with all packaging and accessories, in accordance with the Customer's statutory rights.

If you wanted to make an order for replacement products then these will be charged (including delivery) until the returned product has been received in a re-saleable condition. If we agree to provide you with a refund we will arrange for your credit or debit card to be credited within 14 days of the receipt of the returned product, or if earlier, within 14 days of the day on which you supply evidence of having sent the goods back.

If the product is damaged or is faulty, we will exchange the product as quickly as possible, or issue you with a refund.

If the product develops a fault whilst it is still within its warranty period.If this is so, then we allow 30 days for you to return the product to us, in turn we will offer either a replacement or a refund. If the product is too large to return by post then we can arrange to collect it. If it is only a minor fault, we can send a local engineer who may be able to fix the problem on site. This does not affect your statutory rights.

Unfortunately due to the nature of certain products we are unable to accept returns due to hygiene reasons on certain items in our toileting, bedroom and bathing departments. These are clearly noted within the products description on our website

All orders will contain a return form - please ensure you complete this form and include it within your package to ensure we can process it as quickly as possible.

Any queries regarding online orders or returns please contact our Nantwich store on 01270 626971

For in-store returns the Customer shall not be entitled to return the goods supplied for any reason other than under the guarantee conditions or in accordance with the Customer’s statutory rights. If Ableworld agree to a cancelled order or return a special order (you will be made aware if your order is a 'special order' at the time of purchase), a handling charge of 20% of the value of the item will be charged (this offer is not open to Riser Recliners, Chairs, Scooters, Power Chairs, Beds and items subject to hygiene issues e.g. Commodes and Pillows).

For sales made away from the store (off-premises sales), please refer to instructions for cancellations which you have been given a copy of. Please note if a representative of Ableworld visits you in the home and leaves you a quotation along with your pre-contract information, and you later decide to go ahead the contract will not be cancellable.

Your Right to Cancel

Cancellation Form

Instructions for Cancellation of Order

Links To & From Other Websites

The Site contains links to third party web sites. These links are provided solely as a convenience to you and not as an endorsement by Ableworld of the contents on such third party web sites. Ableworld is not responsible for the content of linked third party sites and does not make any representations regarding the content or accuracy of materials on such third party web sites. If you decide to access linked third party web sites, you do so at your own risk. Any disputes or questions relating to merchandise from linked sites or fulfilment or delivery thereof and its quality, suitability and fitness for purpose shall be directed to the vendors and you acknowledge that Ableworld and its affiliates, related or subsidiary companies shall have no responsibility, obligations or liability in relation to such merchandise.

Ableworld generally welcomes the hyper-linking to the site from other appropriate web sites, provided that such links are to the Site's homepage (and no deeper within the Site) and provided that Ableworld gives its consent to the establishment of such links. Nothwithstanding the foregoing, Ableworld reserves the absolute right to refuse to consent to such links without giving reasons. Any links to the site from another web site must be presented in such a manner that the viewing of the Site is not impaired by framing or similar techniques that may impair the visitors user experience.

Limitation of Liability

The aggregate liability of Ableworld to you for all claims arising from the use of the Site is limited to £150 sterling and you acknowledge that this is a genuine pre-estimate of any loss you might suffer as a result of such a claim.


You agree to defend, indemnify and hold harmless Ableworld (UK) Ltd, its officers, directors, employees and agents, from and against any claims actions or demands, including without limitation reasonable legal and accounting fees arising or resulting whether directly or indirectly from your use of the Site or Material (including Software) or your breach of the terms of the Agreement.

Ableworld shall provide notice to you promptly of any such claim, suit or proceeding and shall at its sole option, assist you at your expense in defending any such claim, suit or proceeding.

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